Privacy Policy

Faith Voyagers LLC ("Faith Voyagers," "we," "us," or "our") is committed to protecting the privacy of children and families who use our faith-based educational application. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and mobile application.

We understand the importance of protecting children's privacy online. Faith Voyagers is designed for children ages 3-11 and is fully compliant with the Children's Online Privacy Protection Act (COPPA).

From Parents/Guardians:

• Account information: name, email address, password
• Billing information: payment method, billing address
• Communication preferences

From Children (with parental consent):

• First name only (no last names)
• Age or grade level
• Learning progress and activity within the app
• Avatar or profile customizations (no photos)

Automatically Collected:

• Device information (type, operating system)
• App usage data (lessons completed, time spent)
• Error logs and performance data

We use collected information to:

• Provide and maintain our educational services
• Personalize learning experiences for each child
• Track progress and generate reports for parents
• Process payments and manage subscriptions
• Send important service communications
• Improve our app and develop new features
• Ensure compliance with our Terms of Service

We take children's privacy seriously. Under COPPA, we:

• Require verifiable parental consent before collecting any personal information from children under 13
• Collect only the minimum information necessary to provide our service
• Never require children to disclose more information than reasonably necessary
• Allow parents to review, modify, or delete their child's information at any time
• Never share children's personal information with third parties for marketing purposes
• Do not allow children to publicly share personal information

For detailed information about our children's data practices, please see our COPPA Disclosure and Child Privacy Policy.

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• Service Providers: Trusted partners who help us operate our service (payment processing, hosting), bound by confidentiality agreements
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In the event of a merger or acquisition, with notice to users

We never share children's data with advertisers or marketing companies.

We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and vulnerability testing
• Access controls limiting employee access to personal data
• Secure, SOC 2 compliant cloud infrastructure

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and enforce our agreements.

Retention Periods:

• Active Accounts: We retain your data while your account is active and you continue to use our services
• Cancelled Subscriptions: Account data is retained for 30 days after cancellation to allow for reactivation, then deleted
• Child Profiles: Deleted within 30 days when a parent removes a child profile or closes their account
• Inactive Accounts: Accounts with no activity for 24 months may be deleted after notification
• Payment Records: Transaction records are retained for 7 years as required for tax and legal compliance
• Support Communications: Retained for 3 years to improve service quality

Data Deletion:

When data is deleted, we remove it from our active systems. Backup copies may persist for up to 90 days before being automatically purged. You can request immediate deletion of your data by contacting privacy@faithvoyagers.com.

We use Stripe, Inc. as our payment processor. When you make a purchase or subscribe to Faith Voyagers, your payment information is handled as follows:

What Stripe Collects:

• Credit/debit card number, expiration date, and CVV
• Billing name and address
• Device and browser information for fraud prevention

What We Store:

• Last four digits of your card (for your reference)
• Card type and expiration date
• Billing address
• Transaction history and receipts

Important:

• We never store or have access to your full card number or CVV
• All payment data is encrypted and transmitted directly to Stripe
• Stripe is PCI-DSS Level 1 certified, the highest level of payment security
• Stripe may use your data as described in their Privacy Policy

For questions about payment data, you can contact Stripe directly or reach us at billing@faithvoyagers.com.

Parents and guardians have the right to:

• Access all personal information we have about you and your children
• Correct or update inaccurate information
• Delete your account and all associated data
• Withdraw consent for data collection
• Export your data in a portable format
• Opt out of non-essential communications

To exercise these rights, contact us at privacy@faithvoyagers.com or through your account settings.

Our website uses essential cookies for functionality (login sessions, preferences). We do not use advertising cookies or third-party tracking on the children's app.

On our parent website, we may use analytics to improve our service. You can control cookie preferences through your browser settings.

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information.

Your California Rights:

• Right to Know: You can request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You can opt out of the sale of your personal information. Note: We do not sell personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

Categories of Information We Collect:

• Identifiers (name, email address)
• Commercial information (subscription history, payment records)
• Internet activity (app usage, browsing on our website)
• Geolocation data (general location based on IP address)

How to Exercise Your Rights:

California residents can submit requests by emailing privacy@faithvoyagers.com with the subject line "California Privacy Request." We will verify your identity before processing your request and respond within 45 days.

Do Not Sell My Personal Information: Faith Voyagers does not sell personal information to third parties. We have not sold personal information in the preceding 12 months.

Faith Voyagers is based in the United States and our services are primarily designed for users in the United States.

Data Storage:

All personal information is stored and processed in the United States. By using our Service, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

European Users (GDPR):

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on your consent (for children's data), contract performance (providing services), and legitimate interests (improving our service)
• Data Portability: You can request your data in a machine-readable format
• Right to Object: You can object to processing based on legitimate interests
• Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at privacy@faithvoyagers.com.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy or our data practices, please contact us: