Refund Policy

At Faith Voyagers, we want every family to feel confident in their decision to use our educational app. We understand that finding the right learning tool for your child is important, and we stand behind the quality of our product with a clear, fair refund policy.

This policy applies to all subscription purchases made through our website. If you subscribed through the Apple App Store or Google Play Store, their respective refund policies apply, and you should contact them directly.

What's Covered:

• Monthly Subscriptions: Full refund within 30 days of your first payment
• Annual Subscriptions: Full refund within 30 days of your first payment
• First-time subscribers only: This guarantee applies to your initial subscription, not renewals

We offer this guarantee because we're confident that once you see your children learning and growing with Faith Voyagers, you'll love it as much as we do.

The following situations qualify for refunds:

The following situations are generally not eligible for refunds:

Requesting a refund is simple. Choose one of these methods:

We aim to respond to all refund requests within 1-2 business days.

Timeline:

• Review: We review refund requests within 1-2 business days
• Approval: Once approved, we initiate the refund immediately
• Processing: Refunds are processed back to your original payment method
• Arrival: Depending on your bank or card issuer, refunds typically appear within 5-10 business days

What to Expect:

• You'll receive an email confirmation when your refund is approved
• A second email when the refund is processed through Stripe
• The refund will appear as a credit on your statement
• Your account access will continue until the end of your paid period (for cancellations with refunds within the guarantee period)

Payment Method Notes:

• Credit/Debit Cards: 5-10 business days for the refund to appear
• Bank Transfers: May take up to 10 business days
• If your card has expired: Contact your bank; refunds are typically still processed

We understand that life happens. While we have standard policies, we consider special circumstances on a case-by-case basis:

• Medical emergencies: If illness or medical issues prevented you from using or canceling the service, let us know.
• Billing errors: If you believe there's been an error with your billing, we'll investigate and make it right.
• Service outages: Extended service outages affecting your ability to use Faith Voyagers may qualify for partial refunds or credits.
• Hardship situations: We may be able to offer extended payment plans or other accommodations in financial hardship situations.

If you have a special circumstance not covered above, please contact us. We're committed to treating every family fairly.

Have questions about our refund policy or need to request a refund?

For questions about our Terms of Service or other policies, please see our Legal Center.